Customer Success Lead

We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

If you don’t choose easy and you want to build something way bigger than yourself then choose the challenge, choose Heidi.

The role

Japan is an important market for Heidi, and clinical adoption here will only work if someone is genuinely on the ground. This role exists to make that happen. You'll be the first clinical operations presence in Japan, responsible for getting clinicians up and running with Heidi, embedding it into real workflows, and making sure organisations see value quickly. That means showing up in person, understanding how care is actually delivered in Japanese clinical settings, and translating that into effective Heidi usage. It's hands-on, autonomous, and consequential. The kind of role where what you build now sets the foundation for everything that follows.

What you’ll do

- Lead onboarding and implementation for Japanese customers from discovery through to go-live, working directly with clinicians and operational staff on the ground.

- Travel regularly to customer sites during critical adoption phases to deliver training, resolve friction in real time, and build the kind of trust tha...