Customer Success Manager, APAC (Tech & Durables)
NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com. Our Regional Market Intelligence CSMs:Act as strategic partners to our regional client HQBeing an innovation agent. Drive change for faster reaction to changing market requirement. Being an expert in your market (industry, products, channels etc.)ExternalOnboard clients on our integrated platformDrive adoption (i.e. activation, reactivation and engagement) of our platform within client organization by demonstrating clear ROI to clientDrive platform usage with senior regional stakeholders in the client organization (wherever relevant)Develop fact-based answers to complex key business questionsBecome a market expert in one or more categories / industry segmentsDeliver insightful presentations and actionable recommendations to our clientsCoordinate client services cross countries and categoriesIdentify leads for cross sell and upsell opportunities with the clientHelp improve renewal rate by demonstrating clear business outcome and valueInternalCollect and provide feedback to product teams on functionality, features etc. of the platform as well as to ops and other teams on non-platform issues to drive better client experienceCollaborate with account management at the pre-sales and renewal stagesCollaborate with other business unit teams to identify opportunities for strategic assignmentsCoordinate internal client services across different markets in the region 5 years of working or servicing experience with CPG/Tech and Durables brands Good knowledge of NielsenIQ products especially Panels and Longitudinal tracking preferredStrong analytical skills, hands- on and ability to do things independentlyAdept in senior stakeholder presentations and conversationsBachelor’s Degree required Our BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficien...