Customer Success Manager

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. About the Role  At AssetWatch, our Customer Success Managers are strategic advisors who help manufacturers transform the way they approach reliability and maintenance. This role is about much more than managing customer relationships. It is about helping customers achieve measurable business outcomes through the successful adoption of our predictive maintenance solutions.  As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop strategies that maximize the value of AssetWatch while building trusted relationships at every level of the organization.  Working closely with Sales, Condition Monitoring, Hardware Support, and Product teams, you will advocate for your customers, drive adoption, improve retention, and identify expansion opportunities for continued growth.  What You Will Do  Own a portfolio of manufacturing customers and build trusted relationships with users, site leaders, and executive stakeholders. Develop a deep understanding of each customer's business objectives, maintenance strategy, operational challenges, and success metrics. Create and execute customer Success Plans that define business goals, adoption strategies, key milestones, and measurable outcomes. Monitor customer health using adoption metrics, engagement data, and business outcomes to proactively identify risks and opportunities. Lead Business Reviews that demonstrate business value, communicate progress, and align on future objectives. Partner with Sales, Product, Condition Monitoring, and Support to deliver an exceptional customer experience and remove obstacles to success. Partner with Sales to identify and advance expansion opportunities, with direct accountability for commercial outcomes within your portfolio. Manage customer issues with urgency, professionalism, and accountability while maintaining trust and confidence. Maintain accurate account plans, customer health data, and forecasting within Salesforce and other customer success tools. Consistently achieve customer retention, expansion, and adoption goals.  Qualifications Five or more years of experience in Customer Success, Strategic Account Management, Consulting, or a similar customer-facing role within a B2B technology company. Experience working with manufacturing, industrial, reliability, maintenance, or operations teams is strongly preferred. P...