Customer Success Manager

Who We Are: Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.Enterprise Customer Success Manager Location: Vancouver BC Canada Work Environment: Hybrid    Role Summary: Exiger is seeking a customer success team member to work with our customers. This Customer Success role manages day-to-day relationships with Exiger customers who are focused on building a robust and efficient third party and supply chain risk management program leveraging Exiger’s technology. Exiger is a cutting-edge supply chain risk management (SCRM) software-as-a-service (SaaS) company with scalable offerings, using data to help corporations intelligently surface risk in business relationships. This will be a hands-on role where an individual must thoroughly understand our technology, demonstrate it effectively, and proactively ensure Exiger’s customers are fully getting the value out of the platform.If you are passionate about technology for managing risk across supply chains, vendors, and third parties, and guiding enterprise customers through difficult, we encourage you to apply and be part of our journey towards innovation and growth. What You’ll Do: Support customers to optimize their return-on-investment in Exiger technology and due diligence products. This includes: Managing the customer’s day-to-day external relationships across a customer portfolio and their usage of Exiger’s Technology Products. Providing superior customer experience across all customer engagements; this includes actively coordinating to meet and set customer expectations, advising on best practices, and evaluating and actioning customer feedback. Communicating to relevant internal stakeholders on customer activity, pipeline, feedback and issues, and supports the Sales team by communicating opportunities and ultimately contributing to the development of Quarterly Business Review presentations, Optimization proposals and Change Orders. Ensuring any Technology Product issues are resolved as expeditiously as possible, that the Technology continues to deliver at an optimum level according to the customer’s use case, and that optimization and changes are executed when required. Manage the full customer renewal lifecycle, from engagement and value realization through to contract renewal and partnership expansion Coordinating with Application Support, Product, Delivery and Sales to ensure Exiger’s full suite of expertise is broug...