Customer Success Manager

OpenRouter is the unified interface for the world’s most powerful LLMs. We don't just provide API access; we provide the infrastructure that allows AI-native companies to scale, optimize, and innovate.

We are looking for a Customer Success Manager who lives at the intersection of AI strategy, customer outcomes and commercial growth. You aren't here to just "check in" on customers, you are here to own the revenue lifecycle, own and drive massive inference outcomes, and ensure our customers are building the future of AI on the most efficient stack possible.

THE ROLE

As a Customer Success Manager at OpenRouter, you will own a portfolio of hyper-growth, Enterprise accounts. Your goal is simple but demanding: Drive adoption, unlock outcomes and value, and lead inference growth. You will be the bridge between complex technical systems, clear business outcomes and commercial growth.

KEY RESPONSIBILITIES

- Strategy and Adoption: You need to get into the weeds of what customers are building. Whether it’s an AI agent or a coding tool, you’ll create the plan that helps them use OpenRouter to its full potential.

- Revenue and Outcome Ownership: You are responsible for keeping our customers around and helping them grow. You’ll lead the commercial talks and find ways to expand their usage across different product lines.

- Strategic & Tactical Execution: One hour you’ll be presenting an ROI analysis to a CTO; the next, you’ll be diving into API documentation to help a lead engineer optimize their model routing. You enjoy translating from strategic to technical and back (on repeat).

- Value Realization: Define and track "Success Criteria" for every customer. You will turn abstract AI goals into concrete ROI metrics, ensuring OpenRouter is a mission-critical partner and an important part of their AI strategy.

- The Feedback Loop: Act as the data focused voice of the customer for our GTM, Product and Engineering teams, distilling learnings and friction points i...