Customer Success Manager

Job TitleCustomer Success ManagerLocation(s)United Kingdom - RemoteAbout UsRevvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity This is a fully-remote position and we welcome applicants from across Europe.As a Customer Success Manager at Revvity Signals, you'll be more than a point of contact - you'll be the orchestrator of exceptional customer experiences. Acting as a trusted advisor and strategic partner, you'll seamlessly coordinate across our products, professional services, support teams, and account management to deliver integrated solutions that drive real results.You'll own the communication between customer and Revvity Signals, translating needs into action, driving outcome, managing engagement health and ensuring Revvity Signals meets its commitment to customers. Your ultimate impact? Transforming software implementations into thriving, long-term partnerships where customers achieve measurable success and unlock the full power of Revvity Signals.If you're energized by building deep customer relationships, solving complex challenges collaboratively, and driving adoption that creates lasting value, this is your opportunity to make a significant impact in the life sciences industry.Key ResponsibilitiesCustomer Partnership & AdvocacyServe as the primary customer point of contact for post‑sale success, acting as a trusted business and technical advisor to customer stakeholders across scientific, technical, and leadership rolesAdoption, Value & OutcomesTrack and monitor solution adoption, license utilization, and usage trends, proactively identifying risks and opportunities to increase customer value.Drive customers toward best‑practice usage, ensuring a positive user experience and measurable outcomes from Revvity Signals platforms.Engagement & Program OversightCoordinate Revvity Signals’ response to customer needs, pulling in Product, Services, Support, Sales, and Cloud teams as required to drive outcomes.Cross‑Functional CollaborationPartner closely with Professional Services to oversee implementations, enhancements, and project delivery, ensuring engagement health and accountability across Revvity Signals and the customer.Collaborate with Product Management on roadmap discussions, feature feedback, enhancement requests, and defect prioritization.Support Account Management and Sales by identifying growth opportunities, expansion use cases, and renewal risks while maintaining clear ownership boundaries.Enablement & CommunicationEnsure consistent, proactive communication with customers and internal stakeholders regarding engagement status,...