Customer Success Manager

Own the customer journey after the sale. As Ribbon’s Customer Success Manager, you’ll help HR and Talent teams successfully launch, adopt, and grow with Ribbon.

You’ll be the main point of contact for customers after they sign, helping them get onboarded, drive adoption across their teams, and achieve measurable hiring outcomes: faster screening, stronger shortlists, improved recruiter productivity, and better candidate experiences.

This is a hands-on role for someone who loves building relationships, solving problems, and helping customers get real value from software.

ABOUT RIBBON

We’re on a mission to let every employer find the right people 10× faster. Our always-on, voice-AI interviewer screens candidates in minutes, surfaces the best fits automatically, and frees recruiters to spend time where it counts. From SMBs to Fortune 500s, Ribbon slashes time-to-hire and levels up candidate quality with no extra headcount required.

HOW YOU’LL MAKE AN IMPACT

- Own the full post-sale customer journey, from onboarding and launch through adoption, renewal, and expansion.

- Help customers successfully implement Ribbon by understanding their hiring goals, workflows, team structure, and success metrics.

- Drive product adoption through training, best practices, regular check-ins, and clear plans that help customers get measurable value.

- Monitor account health, usage, feedback, and customer sentiment to proactively identify risks, resolve issues, and uncover growth opportunities.

- Partner closely with Sales, Product, and internal teams to support renewals, share customer insights, and improve the overall customer experience.

WE ARE LOOKING FOR SOMEONE WHO

- Has 3+ years of B2B SaaS customer success, account management, implementation, or similar customer-facing experience.

- Builds strong, trusted relationships with customers and understands how to support both executives and day-to-day users.

- Communicates clearly, follows through consist...