Customer Success Manager

  Summary/Objectives   The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. This customer facing role will be responsible for customers each having thousands of endpoints running the Tanium platform and solutions. The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.   The Basics: This customer-facing role is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. The successful candidate will be able to support a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.    Essential Job Functions   Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more  Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies  Develop and maintain the necessary relationships with customers to ensure alignment to their business needs  Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas  Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight  Contribute to strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members  Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function  Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers    We're Looking For:  Fluency in Japanese is a mandatory requirement for this role Education  BA/BS or equivalent experience preferred  Experience   5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in...