Customer Success Manager

About Truemed

Our mission is to reverse chronic illness back to 1970s levels and make Americans healthy again. We will do this by shifting hundreds of billions of dollars away from our current broken healthcare system, and towards effective lifestyle interventions and prevention. Today's healthcare system spends less than 3% of the $4.3T in annual spending on prevention. This has to change.

Today, 95% of all medical costs go to treating illness. Our goal is to empower people to invest in healthy habits today rather than treating illness in the future. We do this by supporting these 5 habits that research shows are tied to significantly improved health outcomes:

1. Eating healthy food

2. Getting an adequate quantity and quality of sleep

3. Increasing movement and exercise and reducing sedentary behavior

4. Reducing chronic stress

5. Increasing sunlight and minimizing environmental toxins

Truemed enables patients to use pretax HSA/FSA funds to buy healthy food, exercise equipment, and supplements. We support brands like Peloton, Eight Sleep, Momentous, and hundreds of others. We're building the infrastructure that allows health and wellness merchants to accept the $150+ billion tied up in HSA and FSA accounts. By allowing consumers to spend these pre-tax dollars on goods that make them healthier, we'll incentivize consumers to invest in their health and begin to reverse the explosion in chronic illness that's plagued the US for the last 50 years.

Why This Role Matters

• Truemed's merchant network is growing rapidly across health and wellness verticals — fitness equipment, supplements, nutrition, recovery, sleep, and beyond. Each merchant that launches with Truemed needs hands-on guidance through onboarding, activation, and ongoing optimization to unlock the full value of HSA/FSA purchasing for their customers.

• The Customer Success Manager is the merchant's primary partner at Truemed. This role ensures that partners are onboarded efficiently, activate...