Customer Success Manager

ABOUT VITALIZE

Hospitals still run their most important operations — staffing, labor planning, and capacity — on paper, spreadsheets, and guesswork. It's a system that wastes thousands of hours and millions of dollars every year.

Vitalize replaces this with intelligent, automated staffing operations. Our platform brings real-time decision support to clinical leaders, eliminating manual work, reducing unnecessary labor spend, and unlocking patient capacity for hospitals.

We've raised more than $30M in total funding, are already live across 20+ hospitals, and are scaling fast.

THE ROLE

You'll join a small, early CS team that's still being built. Today, our co-founders are still the primary relationship holders for several key executives, and our deployments team is managing active go-lives without a CSM ready to take over the relationship long-term. That changes with this hire.

You'll own the full success motion for a portfolio of multi-hospital health systems — from deployment handoff through renewal. That means building a tailored success strategy for each account, running QBRs with C-suite health system leaders, driving ROI narratives with real data, and acting as a strategic thought partner on workforce decisions. You're not executing a playbook — you're designing one.

This role is equal parts executive presence, analytical rigor, and cross-functional hustle. You'll work alongside deployments, product, support, and analytics to ensure every customer realizes measurable value from Vitalize and their key executives become referenceable champions within 6-12 months of go-live.

WHAT YOU'LL OWN

Customer Strategy & Executive Relationships

- Own the end-to-end success motion for assigned health systems — from deployment handoff through adoption, value realization, and renewal

- Build and maintain multi-threaded relationships across each account: C-suite sponsors, operational directors, and frontline champions

- Run QBRs and executive check-ins tha...