Customer Success Manager, Growth

The Company

At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.

Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.

The Team

Our Customer Success organization is dedicated to maximizing customer value, driving Net Revenue Retention, and helping customers achieve meaningful business outcomes with the Nylas platform. We combine strategic customer engagement with operational excellence, leveraging data, automation, and scalable processes to deliver exceptional customer experiences.

As our customer base continues to grow, we’re investing in a dedicated Growth Customer Success team focused on helping our SMB customers realize greater value from the Nylas platform while uncovering opportunities to expand their investment with us. This team plays a key role in identifying high-potential growth opportunities across a large customer base while developing scalable engagement strategies that help both our customers and our business grow.

The Role

We are seeking a Growth Customer Success Manager to help build and scale our SMB customer growth strategy.

Reporting to the Director of Customer Success, you’ll own growth across a high-volume portfolio of SMB customers by identifying expansion opportunities, increasing product adoption where it creates commercial value, and helping customers maxim...