Customer Success Manager, HotStats

You'll own the full post-sale journey for a global portfolio of hotel and hospitality clients on HotStats, from onboarding through renewal. This is a relationship-driven, data-informed role where you're the trusted advisor who helps hoteliers turn benchmarking data into real business decisions, and where you'll have AI tools at your fingertips to work smarter every step of the way.   What Makes Us Different?   Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System, a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI, and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.   What You'll Be Doing   Own the end-to-end post-sales lifecycle for your portfolio: onboarding, adoption, retention, and renewal, with an eye toward driving incremental revenue and beating retention targets Be the go-to advisor for your clients on HotStats, solving business and product questions that keep them happy and healthy Run strategic check-ins, training sessions, and QBRs, with AI-assisted prep tools in your back pocket, to help clients hit real ROI Use AI-assisted analytics to spot churn risk early and surface upsell and cross-sell opportunities before your clients even ask Partner closely with Sales, Product, and Support to make sure the client voice shapes what we build and how we support them Stay sharp on HotStats, USALI standards, hotel ownership models, and the broader hospitality tech landscape so you're always one step ahead for your clients   What We're Looking For   You may be a good fit if you have the following:   4+ years in a customer-facing role in SaaS, hospitality technology, or data analytics, with direct exposure to hotel operations or benchmarking platforms Strong understanding of hotel performance reporting, including USALI standards, hotel ownership models, and enterprise reporting structures Sharp analytical skills with a track record of turning data into actionable client recommendations Fluent English, bonus points for additional languages Comfort with AI-assisted tools for data analysis, reporting, and client communication, plus a genuine willingness to adopt and iterate on new tooling   Strong candidates may also have:   Specialized experience within hospitality technology Proficiency with Salesforce and project m...