Customer Success Manager, Korea (Seoul)

Company Overview:
At Panopto, we are the most customer-centric learning technologycompany in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career.

Position Summary
As the Customer Success Manager for the APAC region, you will protect and expand Panopto's footprint by turning usage data into localized adoption strategies. Based in Seoul, you will sit at the intersection of data analysis and customer enablement, focusing heavily on our Korean enterprise and higher education partners while also supporting across the region. You will identify account health risks before they lead to churn, build self-service learning tools, and act as the core localization link across product and support teams. This is a high-impact, data-fluent role designed for an analytical problem solver who wants to directly influence customer retention and product value.
How You’ll Contribute: In this role, you will have the opportunity to…
Drive Account Retention: Monitor usage patterns and health metrics to flag decreasing engagement early, creating targeted mitigation plans to secure renewals.
Scale Customer Enablement: Build and deliver localized self-service educational resources, videos, and documentation that remove technical friction and drive product adoption..
Translate Data into Strategy: Conduct proactive account health checks for strategic partners, transforming raw platform data into clear, actionable recommendations for customer stakeholders.
Lead Localized Engagement: Manage the regional Net Promoter Score (NPS) program, closing the loop on feedback and translating resources to optimize the product experience for Korean users.
Influence Pr...