Customer Success Manager (m/f/d)

YOUR JOB

Are you ready to excite customers and create real value? Do you love building close relationships and ensuring that customers make the most of our product's full potential? Do you want to promote long-term satisfaction and success? Then join the team and make a difference!

WE PROTECT THE PEOPLE BEHIND THE DATA

We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With around 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU'LL BE DOING

- You manage your own portfolio of medium-sized business customers and ensure they fully leverage the value of our solution

- You build strong, long-term relationships, conduct product demos, and support customers in using our product optimally

- You work closely with decision-makers or company founders, understand their priorities, and take proactive action to help them achieve their goals

- You steer customers through the lifecycle and drive expansion and retention in your portfolio

- You identify challenges early, lead solution-oriented discussions, and ensure long-term customer satisfaction

- You analyze customer behavior and derive concrete actions to maximize their success with our solution

- You foster engagement with and among customers, collect valuable success stories, and share best practices

- You collaborate closely with teams such as Marketing, Sales, Product Development, and Tech Support to ensure a seamless customer experience

WHAT YOU'LL GET IN RETURN

- The freedom, trust, and tools to do w...