Customer Success Specialist

WHO WE ARE

Since 2007, Geoforce has been an industry leader in GPS tracking, providing reliable solutions for over 250,000 assets across 90+ countries. Our comprehensive platform combines rugged GPS devices with advanced software, supported by global satellite and cellular networks. From vehicles to heavy equipment, we deliver the visibility and control businesses need to optimize operations. Trusted by industry leaders like Southwest Airlines, DHL, and SLB (Schlumberger), Geoforce is the go-to partner for smarter asset management. Learn more at www.geoforce.com http://www.geoforce.com. 

As a rapidly growing company committed to technology innovation and delivering high value services to its clients, Geoforce is constantly looking for high integrity, well-rounded professionals who thrive on challenges, are fascinated by technology, exhibit passion and pride, and don't mind rolling up their sleeves to get a job done. 

ABOUT THE ROLE

The Customer Success Specialist is the proactive, named account resource for our Tier 5+ SMB customers.

You will own a portfolio of Tier 5+ accounts directly, proactively managing utilization, retention, expansion, and satisfaction. You will focus on high valued proactive management over responding to inbound requests. You'll also serve as the escalation path when a Customer Success Associate needs a proactive resource to step in on a Tier 5/6 account. You will report to the CS Operations Manager and work closely with the pooled CS Associate team on shared accounts and escalations.

KEY RESPONSIBILITIES

- Proactively manage and analyze metrics regarding utilization, retention, expansion, and satisfaction across a named portfolio of Tier 5+ accounts.

- Serve as the escalation point for Customer Success Associates when a Tier 5/6 account needs a proactive, senior touch (e.g., at-risk renewals, complex save plays, or expansion conversations).

- Effectively lead collaboration with Sales, Product Management, Support, and ...