Customer Success Specialist

Restream is looking for a driven and ambitious Customer Success Specialist to join our Global Sales team based in Austin, Texas.

As the #1 multi-streaming solution, Restream enables organizations to communicate live with their customers across 20+ channels (YouTube, LinkedIn, Facebook, Instagram, TikTok + more) with the click of a button. Our customers include Fortune 1000 businesses, Media Companies, Sports teams, Governments, Universities and Non-profits.

Restream was founded in 2015 and since then has seen incredible growth. Restream inspires over 11 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people’s lives.

Many of the world’s most important organizations are already using Restream and that number is growing each day. We are building a Sales Organization to better partner with our growing B2B customer base. This is where you come in.

What You'll Do

- Serve as the primary point of contact for customers after go-live, owning the ongoing customer relationship and ensuring a smooth transition from implementation to long-term success.

- Manage a book of business consisting of existing Restream customers on our self-serve and Enterprise plans.

- Conduct regular customer check-ins to maintain strong relationships, understand evolving needs, and identify opportunities to improve customer outcomes.

- Monitor account health, product adoption, usage trends, and key customer success indicators to proactively identify risks and opportunities.

- Perform initial onboarding and adoption support for new customers, ensuring strong engagement throughout the customer lifecycle.

- Partner with the Implementation Team when additional customer training, onboarding, or enablement is needed after go-live.

- Act as the escalation point for ongoing customer issues, coordinating with Support, Billing, Technical teams, and other intern...