Customer Support Associate- German

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.Hybrid Work ModelAt Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month. The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues Excellent verbal and written communication skills in German and EnglishRelated work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);Solid ability to manage time effectively and juggle multiple priorities at one time;Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;Self-starter, excellent time management skills and the ability to adhere to assigned deadl...