Customer Support Lead

WHY FLUX

Flux is taking the hard out of hardware. To do this, we’re building the world's first AI hardware engineer. Founded in 2019, our platform enables anyone to go from idea to manufacturable board using nothing more than a natural language prompt. This democratizes a process that has historically required years of specialized expertise.

We're going after a $15B+ electronic design automation market, backed by 8VC, Bain Capital Ventures, Liquid 2 Ventures, Outsiders Fund, Figma board member John Lilly, and GitHub founder Tom Preston-Werner. In February 2026, we closed a total of $37M in funding to accelerate that mission.

What happens when we unlock the ability for anyone to make hardware? We fundamentally reshape the world. That's our mission, and we're just getting started.

THE ROLE

This is an opportunity to build a world-class, systems-driven support function from the ground up. You’ll collaborate closely with product, engineering, and design to deeply understand Flux and turn that understanding into scalable support operations: automation, self-serve, and a tight feedback loop that improves the product. You’ll own the end-to-end support experience — from the first customer touch to durable systems that make support faster, higher quality, and easier to scale.

What You'll Do

- Own the support operating system: tooling, workflows, SLAs, escalations, and quality standards.

- Build scalable self-serve: help center, knowledge base lifecycle, templates/macros, and content that drives deflection.

- Ship automations/integrations across support + internal systems to improve routing, prioritization, and follow-through.

- Run a tight support→product loop: pattern detection, crisp bug reports, root-cause partnerships with engineering, and customer closure.

- Establish and operate key metrics (FRT, TTR, CSAT, backlog health) and drive continuous improvement.

Who You Are

- You have 6+ years of experience in customer support, customer success, or tech...