CUSTOMER SUPPORT REPRESENTATIVE (B2B - Mexico)
CUSTOMER SUPPORT REPRESENTATIVE (B2B - MEXICO)
Full-time (40 hrs/week) | Remote | Mexico
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THE ROLE
Join a fast-growing North American company delivering ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities.
We’re looking for a Customer Support Representative who enjoys helping business clients, resolving operational issues, and taking ownership of customer requests from initial contact through final resolution.
This is not a traditional call center role. A single issue may affect hundreds of meals, multiple stakeholders, and important service commitments. You’ll manage customer communications, support tickets, order-related requests, and account updates while working closely with Operations, Logistics, Fulfillment, and Customer Experience teams.
Success in this role requires excellent written communication, strong attention to detail, confidence using CRM and ticket management platforms, and the ability to remain organized in a fast-paced environment.
POSITION
Customer Support Representative (Full-Time)
We’re seeking a highly organized and customer-focused professional to support business clients through ticket management, order support, customer communication, account maintenance, and operational issue resolution.
The ideal candidate has hands-on customer support experience, communicates professionally in English, and takes full responsibility for customer cases until they are resolved.
RESPONSIBILITIES
CUSTOMER SUPPORT & TICKET MANAGEMENT
- Manage high-volume customer inquiries across email, live chat, and ticket management platforms.
- Respond to customer requests professionally, accurately, and within established SLA targets.
- Maintain complete and detailed ticket documentation.
- Prioritize cases based on urgency, operational impact, and service commitments.
- Follow cust...