Customer Support Specialist

Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.  At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.  QGenda is headquartered in Atlanta.  To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn. About Your Role  As a Customer Support Specialist, you will provide an exceptional support experience for QGenda's customers by delivering our industry-leading best practices. You will work closely with members from across the greater Customer Experience organization to provide creative solutions to support requests and project-based assignments involving the QGenda application, aligning to our unified targeted business outcome.  How You’ll Make an Impact  Maintain a professional and positive attitude in all customer and company interactions, both internal and external Collaborate with members of the CX organization, when necessary, to complete project based assignments within defined time frames and/or meeting identified deadlines Set and manage appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)  Deliver high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary Hold high degree of functional knowledge of QGenda solutions  Ensure timely and accurate tracking of time, cases, projects, contacts and accounts within designated systems, following QGenda best practices Who You Are  Excellent case management and time management skills  Strong written and verbal communication skills  Detail-oriented — ability to complete assignments and maintain communication with a high degree of accuracy and timeliness  Experience You Bring  High School Diploma / GED required; Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support Ability to follow protocols and policies as defined by QGenda and CX Leadership  Not Required, But Nice to Have  Computer programming skills or previous technical support experience Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are u...