Customer Support Specialist - Calgary, BC

About Fullscript
  
We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.
  
That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.
  
We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.
  
This is your invitation.
  
Bring your ideas, your grit, and your care for people.
Join us and shape the future of care.
The Opportunity
We are on the lookout for a Customer Support Specialist who comes from a strong customer service background, possibly in Hospitality, Retail, or the Bar/Restaurant industry, and is passionate about delivering top-notch customer experiences.
Customer Service Enthusiast - You have a proactive approach to providing personalized, efficient assistance that fosters lasting relationships.
Detail Oriented - You have a knack for capturing every detail, essential for troubleshooting and ensuring accurate responses to customer queries.
Relationship Cultivator - You have a high degree of empathy and excellent interpersonal skills.
Tech Curious - You have an interest in understanding how things work and are enthusiastic about learning and sharing new tech tools.
What you'll do
Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience.
Troubleshoot issues and recommend or explain product and service...