Customer Training & Onboarding Specialist
Your Company:
As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits https://www.feathr.co/resources/casestudies?utm_campaign=%5Bmkt%5D%20EOY%20Demo%20Ask%20-%20Leaders&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-928haKbQMIyW89zGlEFOw-7E9gJTQGWZIrNLgVwsbp71z1TlfUphLrKYhj-JAC8UQPRXla, Feathr is purpose-built to help our customers unlock more results, time, and confidence.
Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.
We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place.
CUSTOMER TRAINING & ONBOARDING SPECIALIST
Compensation: $55,000 annually, and up to a 10% bonus potential
Benefits: Fully Remote, Health/ dental/ vision, Paid Vacation/ sick/ holidays
Your Work:
As a Training & Onboarding Specialist, you will assist Feathr’s customer in the implementation process across their websites and platforms during their onboarding period. You will walk them through the initial steps of their high-level technical understanding of Feathr.
The Training and Onboarding team ensures that customers not only successfully integrate Feathr into their marketing, but are also able to feel confident and enthusiastic about harnessing its full potential for their marketing endeavors.
The customer should leave their Onboarding experience feeling confident to navigate Feathr and launch basic campaigns, and excited about the possibilities of Feathr’s more advanced features.
Your Experience:
- 2+ years experience training customers in software adoption or platform implementation
- 1 year experience in a software-related/tech product environment
- Proficient at managing simultaneous projects
Your Qualities:
- Proactive Problem-Solving: You’re proficient at anticipating potential...