Customs Operations & Service Coordinator
We take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! This role focuses on delivering robust customs compliance, reconciliation, and reporting through data analysis, audit review, and oversight of warehousing and ETSF requirements. It also drives operational performance, supports key customers, and contributes to transition and continuous improvement activities.Core responsibilities:Generating and analysing data, and collaborating with the Customs managers and the supervisors ahead of customer business reviewsAssist in retention calls and complete customer reviews with your regular customers to document in the CRM.Responsibility for key brokerage only customers which do not sit in the account management programSupporting our Customs Compliance function by reviewing audit results for designated customers and driving CAPA and continuous improvement activityDelivering specific reporting and document retention requirements for key customersSupporting weekly reconciliation and exception reporting for our Customs Warehousing customersProviding compliance and reconciliation support should we proceed with operating a customs warehouse in BedfordDriving our key operational metrics (timely keying, UCE) and supporting customer performanceOverseeing ETSF complianceOverseeing departure status for export entries from the UKContributing to transition & implementation activities for new business, or new opportunities for existing business.Assist the manager and supervisor in timely responding to requests for information and with competitive market pricing matching the scope of service required by the customer.Working with supervisors to ensure all customers’ standard operating procedures are monitored and regularly updated where needed.Be continuously open and positive to implementing new system change...