CX/UX Researcher (Fixed-Term 12 months)

Who We Are: Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.  Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments. As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.Who You Will Work With:The vacant CX/UX Researcher (Fixed-Term 12 months) role will report to the Head, Strategy.The CX/UX Researcher is responsible for understanding customer needs, behaviours, and pain points, and translating those insights into actionable recommendations that improve products, services, and end-to-end experiences.You will work at the intersection of research, design, and product, ensuring decisions are grounded in evidence—not assumptions—and that customer insights meaningfully shape product outcomes. What You Will Do:  ​Research Planning & ExecutionLead end-to-end research initiatives, including usability testing and interviewsDevelop research plans, methodologies, and artifactsRecruit and engage targeted usersInsight Generation & StorytellingAnalyze and synthesize research data into actionable insightsTranslate findings into recommendationsDeliver decision-ready outputsDesign EnablementCreate personas, journey maps, and UX artifactsEmbed research into design and product lifecycleCollaboration & DeliveryPartner with product, design, and engineering teamsIntegrate user feedback into developmentCX Advocacy & Practice GrowthChampion research practices across the organizationShare best practices and provide research leadership in a cross-functional environmentWhat You Bring: 3+ years of CX/UX research experienceDegree in relevant field (e.g., psychology, UX, anthropology)Proficiency in qualitative and quantitative research methodsStrong storytelling and communication skillsExperience working cross-functionallyEligibility to work for Interac Corp. in Canada in a full-time capacity.   What We’re Offering: The hiring range for this position is $95,000 - $120,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: Generous vacation and wellne...