Data Center Technician - Fiber knowledge
Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job DescriptionAs a Customer Operations Technician, you'll embark on an development journey where your technical skills will flourish, and your dedication to exceptional customer service will make you an invaluable member of our team. Join us in providing outstanding support to our customers, and together, let's create a world where technology meets exceptional service. This role is the start of your career in Data Centers.In our industry its always great to develop people so if you have a past with an electrical twist like electricians mate etc- shout!Responsibilities Customer Ensure customer satisfaction by promptly meeting order requirements Deliver exceptional customer experiences during interactions Support new deployments and existing alterations according to operating procedures Provide on-site support through access control and escorting services Develop into a trusted point of escalation for customers Projects Lead and support projects following standard operating procedures Assist vendors on projects & support on physical customer audits Queue Management / Reporting Reviews and responds to work order requests in the queue, following commitment times Escalates and expedites orders according to standard procedures, with supervision for non-standard procedures Maintains detailed written records of work activity Updates local asset databases and other systemsInstallations Rack and stack customer equipment tickets that are semi-routine. • Follow standard operating procedures for semi-routine customer installations, including fiber trays, ladder racks, customer equipment and cabinets. • Perform semi-basic cage installations for mesh and overhead cable trays. • Carry out tape changes and standard operating backup changes to support intra-cage infrastructure installations. Cross-Connect Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision Testing / Troub...