Delivery Director

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Delivery Director Location: Kuala Lumpur, Malaysia   About the role:  As OLIVER continues to expand across APAC, our clients are asking for more than “delivery”. They want a partner who can operationalise their marketing vision, modernise ways of working, and reliably deliver at speed and scale across channels, markets and time zones. This role exists to elevate APAC’s capability to deliver this by: Translating client strategy into workable operating models and execution systems. Driving account transformation (ways of working, tooling, governance, talent models). Embedding GenAI-enabled delivery to improve speed, quality, consistency and knowledge reuse. Leading a shared services hub that improves scalability, standardisation and capacity access across accounts. Partner with New Biz, Client Leadership, Strategy, Creative & Technology to design compelling solutions for pitches, renewals, and RFP responses. Ensuring work is delivered on brief, on time, and to the expected quality, with strong stakeholder confidence The Regional Delivery Director sets the regional standard for delivery excellence, supporting account leadership teams to transform how work gets done, and enables mobility of work and people across studios and accounts.   What you will be doing:  1) Operationalise Client Vision & Improve Delivery Outcomes Partner with client and account leadership to translate vision, strategy and roadmaps into delivery plans, operating rhythms, and measurable outcomes. Ensure delivery approaches are fit-for-purpose across retained, project, high-volume, and “follow-the-sun” models. Establish and maintain regional delivery standards (brief quality, planning, prioritisation, estimation, QA, approvals, handoffs, and reporting). 2) Lead Account Transformation (Ways of Working + Operating Models) Diagnose delivery pain points and maturity. Design and implement account-specific operating model improvements: intake, triage, prioritisation, sprint/cadence models, SLAs, resourcing models, QA and release management. Lead change management: adoption plans, comms, training, stakeholder alignment, and ongoing optimisation. 3) Lead a Shared Services Hub Define the hub vision, scope (services offered), service catalogue, SLAs, and engagement model with accounts. S...