Delivery Operations Lead - Healthcare

WHO WE ARE

Percepta's mission is to transform critical institutions with applied AI. We care deeply that industries that power the world (healthcare, manufacturing, energy, supply chain) benefit from frontier technology.

To make that happen, we collaborate with industry-leading customers to drive AI transformation. We bring together:

- Forward-deployed expertise in engineering, product, and research

- Mosaic, our in-house toolkit for rapidly deploying agentic workflows

- Strategic partnerships with companies like Anthropic, McKinsey, AWS, and the General Catalyst portfolio

Percepta is a direct partnership with General Catalyst, a global transformation and investment company.

ABOUT THE ROLE

Delivery is our strategy. At Percepta, we believe that the work only counts if it ships, gets adopted, and moves our customers meaningfully forward. The Delivery Operations Lead is the person who creates and executes our roadmap and structure of operational excellence at our largest healthcare engagements.

As a Delivery Ops Lead, you are responsible for operational excellence at a given customer. As part of this, you will build deep relationships and orchestrate across nurse managers, scheduling leads, IT operators, clinical informaticists, and middle managers inside the health system who run things day-to-day, and the engineers, PMs, and researchers on our team who build for them. If there is something to know about the ground truth, you will not only know it, but understand it deeply. You will own the execution and development of our operating cadence, the KPIs and whether we're hitting them, user adoption, and the rituals that hold a large and growing cross-functional team together. You understand how to strike the balance between solutions that scale but are lightweight and flexible. Ultimately, you understand and make meaning of the unglamorous but essential work of translating strategy into the numerous decisions and subsequent deliverable actions a week th...