Deskside Support
Seeking a Lead – Field Services & Desktop Support with 5–8 years of experience in fully onsite, work from office desktop support across office and factory environments. This is a hands-on onsite lead role, requiring daily physical presence at customer location, where the lead actively performs field support while overseeing desktop operations for the site
Key Responsibilities
- Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
- Act as primary point of accountability for the site from desktop support perspective.
- Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations.
- Perform incident management, RCA for major incidents, and drive issue prevention.
- Create and maintain SOPs, runbooks, and knowledge articles.
- Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
- Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
Mandatory Skills
Desktop Support - Field services Years of Experience 5 - 7 years Windows 11 support, laptop/desktop hardware troubleshooting, printer support
Audio visual devices 2-3 years Cisco VC devices troubleshooting, Telephony
Operations Management / Lead experience 1-2 years Work assignment, reporting, Escalation handling, RCA/root cause analysis, Documentation
Salary Range
$39,976.00 - $63,120.00 USD (Salary)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
•
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
•
Dental provided through UHC
•
Nationwide Vision provided by UHC
•
Flexible Spending Account for Health & Dependent Care
•
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
•
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
•
Corporate Wellness Program provided by Goomi Group
•
Employee Assistance Program
•
Wellness Days
401k Plan
•
Basic and Supplemental Life Insurance
•
Short Term & Long Term Disability
•
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
•
Tuition Reimbursement (available 6 months after start date, capped)
•
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
•
Paid Holidays
•
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law