Desktop / mobile Support
We are seeking a Desktop Support with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly
Key Responsibilities
- Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
- Monitor ticket queues and assign tickets through ITSM tools;
- Perform incident management, RCA for major incidents, and drive issue prevention.
- Create and maintain SOPs, runbooks, and knowledge articles.
- Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
- Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
Salary Range
$44,232.00 - $69,840.00 USD (Salary)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
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Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
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Dental provided through UHC
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Nationwide Vision provided by UHC
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Flexible Spending Account for Health & Dependent Care
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Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
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Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
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Corporate Wellness Program provided by Goomi Group
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Employee Assistance Program
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Wellness Days
401k Plan
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Basic and Supplemental Life Insurance
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Short Term & Long Term Disability
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Critical Illness, Critical Hospital, and Voluntary Accident Insurance
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Tuition Reimbursement (available 6 months after start date, capped)
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Paid Time Off (accrued and prorated, maximum of 120 hours annually)
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Paid Holidays
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Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law