Dev Ops Program Manager

We believe in the power and joy of learningAt Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. What you'll do here:As our Dev Ops Transformation Program Manager, you will play a pivotal role in driving our ambitious enterprise transformation program. You will:Lead the integrated transformation program execution across Platform Engineering, SRE, FinOps, DevSecOps, AIOps, demand intake, service ownership, operating-model change, and vendor transition.Establish a governance and decision cadence by crafting an executive steering committee, working groups, decision logs, and clear decision rights across various groups.Accountable for turning the DevOps target operating model into an executable transformation system with clear outcomes, sequencing, governance, adoption, risk control, and value realization.Establish demand intake and capacity-management field so hidden work becomes visible, priorities are clearer, and transformation capacity is protected.Build concise executive and operating scorecards that connect transition readiness, service ownership, DORA, SLO readiness, incident trends, toil reduction, platform adoption, and key risk indicators.Lead coordination among different departments and guide change processes, securing agreement across groups and handling communication, role definitions, and adoption goals.Drive service ownership practices so priority services have clear owners, readiness expectations, operating standards, and measurable improvement paths.Track value realization across operational improvement and financial impact, with the top two critical examples being reduced reactive work and finance-validated savings. Abilities required for this role:To succeed in this position, you will need:Demonstrable experience in program management, particularly within DevOps or enterprise transformation programs.Maintain a prioritization model that connects work to business outcomes and requires explicit tradeoff decisions when capacity, risk, or sequencing constraints emerge.Experience running programs for platform, infrastructure, developer experience, or internal technology products, including roadmap ownership, user discovery, backlog prioritization, adoption metrics, and feedback loops.Driving service ownership practices so priority services possess clear owners, readiness expectations, operating standards, and measurable improvement paths.Outstanding governance and decision-making skills.Ability to formulate and coordinate extensive roadmaps and rollout plans.Proven skills in dependency management, risk assessment, and cutover controls.Experience crafting executive-level dashboards and reports.Strong abilities in coordinating across functions and handling change effectively.A solid understanding of FinOps,...