Development Product Owner - Mid Level
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a Development Product Owner supporting Contact Center Technology, you will serve as the direct representative of the business on a SAFe Agile team responsible for quality management and coaching applications. You will shape the product roadmap, translate business needs into well-defined features and user stories, prioritize the backlog, and guide solutions from discovery through acceptance and release. Working alongside business owners, subject matter experts, vendors, and technical teams, you will manage dependencies, address delivery challenges, and ensure requirements and decisions are thoroughly vetted, documented, and tracked.
Success in this role requires initiative, strong organization, sound judgment, and the ability to influence stakeholders while navigating competing priorities. Guided by USAA’s values of Service, Loyalty, Honesty, and Integrity, you will keep the member at the center, empower teams, work horizontally, take ownership, act decisively, and accelerate progress that strengthens the contact center experience for the military community and their families.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX. Relocation assistance is not available for this position.
What you'll do
- Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
- Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
- Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
- Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road...