Digital Customer Success Manager

ABOUT PAYSCALE

Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies.

Create confidence in your compensation. Payscale.

To learn more, visit www.payscale.com http://www.payscale.com.

Job Summary

Payscale's Customer Success team helps our customers utilize our products, services, and data to develop better pay strategies for their organizations. Our Customer Experience teams (Customer Success Management, Implementation, Professional Services, Customer Programs, Customer Support, and Customer Operations) work cross-functionally not only to ensure a seamless customer lifecycle, but also to help them reach their business goals, proving the return on investment of their PayScale solution(s).

What You'll Do

- Act as part of the Digital Customer Success team to support PayScale's largest and highest volume customer base (our SMB and Mid-Market customers). 

- Work when post-sale through renewal to drive product adoption and value realization. Partner closely with all other post-sales customer experience teams (onboarding, support, and renewal managers) to ensure customer is getting value from Payscale products. 

- Act as a product and a compensation expert for our customers, providing best practices to ensure customer loyalty. 

- Respond to high volume of inbound customer requests to help better utilize their account and subscription. 

- In this role, you will be working with customers via email and Zoom calls. 

- Leverage Gainsight technology to set follow up tasks and manage next steps. 

- Mee...