Director, Account Management
Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleDirector, Account ManagementWhat does a great Director of Account Managers do at Fiserv?The Director of Account Managers has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions. With a book of business in the 1000's, it is vital that you are ensure our relationships with our merchants are the top priority.What you will do:Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account planUnderstand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefitProvide various levels of reporting on accomplishments and in-process activitiesInfluence and work cross-functionally on critical initiatives including, but not limited to, incident response, process improvement, and develop/maintain standard operating proceduresMaintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligationsLead a team of success Account Managers that actively build relationships and repour within their community which they liveWhat you need to have:College Degree or equivalent experience3+ years’ experience in customer service & leadershipAbility to travel up to 50%What would be great to have:Bachelor’s degreeProject Management & Leadership experienceEnterprise problem prevention and resolution experienceAbility to make independent decisions, exercising good judgment and managing complex issuesThis role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).Our commi...