Director, Account Management - Remote

Job Description:Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.Job Summary:Primary responsibility is to effectively manage ongoing relationships with Employer/Payor/Government clients in portfolio.  Focus of this position is to provide excellent account management resulting in client success, retention, and growth of existing and new services.  Directly manage a team which manages individual client accounts and may include directly managing accounts.  Function as a resource and mentor to Account Managers on your team and across Account Management.Client Management:Nurture and develop overall business relationships at highest level possible of assigned accounts.Establish and/or improve positive strategic relationships with clients and respective consultants.Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services.Understand and report up to date financial standing of all services and overall portfolio performance, developing action plans as needed.Conduct formal periodic review meetings with client(s) to: review performance; surface any threats and opportunities; discuss new ideas and solutions.Supporting AM in initial handoff process from sales to ensure clear definition of scope, pricing, PGs, for all new clients.Resolve issues through proper channels in the organization with customer's perspective in mind.Contract Delivery, Expansion and Renewal:Accountable for all contractual deliverables including performance guarantees and revenue targets.Use consultative selling practices to identify and pursue opportunities for contract expansion. Facilitate pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed. Drive the renewal strategy development, packaging, presentation, and negotiation activities to ensure clients receive a comprehensive, professional, and compelling renewal package. Coordinate and prepare for renewal, new services, and RFP responses as applicable.Drive pricing strategy and appropriate financial data needed to support pricing strategy. Strategic Planning:Ability to effectively manage up to VP and SVP levels on strategic opportunities and risks related to book of business. Ensure profitability of individual ac...