Director, Bank Relationship Management - Midwest
Calling all innovators - find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleDirector, Bank Relationship Management - MidwestAbout your role:As a Director of Relationship Management at Fiserv, you will lead a team of Relationship Managers supporting a portfolio of financial institution clients. You will work across sales, product, solution consulting, and leadership teams to strengthen client partnerships, drive retention and revenue growth, and improve the overall client experience. Your leadership will help align client business objectives with Fiserv solutions while building a high-performing team and advancing strategic portfolio outcomes.What you'll do:Lead, coach, and develop a team of Relationship Managers responsible for client retention, revenue growth, contract renewals, and customer satisfaction across an assigned portfolio.Establish clear performance expectations and provide ongoing coaching, mentoring, and development support to strengthen team capability and readiness for future leadership opportunities.Partner with Relationship Managers and internal stakeholders to strengthen executive-level client relationships, address complex business needs, and support strategic account planning.Serve as an escalation point for critical client issues and drive timely resolution through collaboration with cross-functional partners.Drive achievement of portfolio goals related to revenue growth, retention, renewals, and customer satisfaction through effective account planning and pipeline oversight.Support contract negotiation and renewal strategies for key client relationships in partnership with sales, product, and solution consulting teams.Monitor team and portfolio performance using defined metrics to identify risks, improve processes, and enhance the client experience.Collaborate with senior leaders on business strategy, workforce planning, and initiatives that strengthen relationship management practices across the organization.Experience you'll need to have:8+ years of experience in relationship management, account management, sales, banking, financial services, or financial technology with responsibility for client retention, revenue growth, and strategic account oversight.3+ years of experience managing and developing teams, including performance management, coaching, mentoring, and talent development.8+ years of experience leading complex business discussions with executive stakeholders and managing strategic client relationships within financial institutions or related markets.Experience supportin...