Director, Business Operations — Product & Go-To-Market

Overview As Brooklinen continues to grow, how we bring new products from concept to market is more important than ever. We’re hiring a Director, Business Operations — Product & Go-To-Market to strengthen the connection between product development and go-to-market execution—bringing greater clarity, accountability, and momentum across teams. In this role, you’ll connect the people, processes, and priorities behind our product lifecycle, helping teams stay aligned, navigate complexity, and move work forward from early development through launch. Reporting to our SVP of Operations, you’ll partner closely with Brooklinen’s executive team and functional leaders to evolve how we operate today and build a more connected, scalable model for the future. What You’ll Own Product Development & Launch Orchestration Drive the cross-functional operating cadence that supports the product development process from concept through launch Partner closely with Product Development, Merchandising, Production, Creative, Digital, and Marketing teams to align milestones, dependencies, and timelines Ensure key handoffs across teams are clear, well coordinated, and executed with accountability Identify areas where the process can move faster or operate more smoothly and lead improvements Go-to-Market Process Leadership Strengthen the cross-functional go-to-market process across product, brand, digital, and channel teams Ensure launches are coordinated across stakeholders with clear ownership and timelines Partner with marketing, site, and merchandising teams to ensure product launches land smoothly across channels Act as a central coordinator for launch readiness, keeping teams aligned while maintaining momentum Cross-Functional Execution & Influence Lead high-priority initiatives that require coordination across multiple functions and senior stakeholders Build credibility quickly through strong judgment, subject matter expertise, and a collaborative approach Navigate competing priorities with objectivity, helping teams make practical tradeoffs in the service of the business Maintain momentum by identifying risks early and resolving blockers quickly Operational Excellence & Scale Strengthen how teams work together across product development and launch by bringing clarity to timelines, handoffs, and decision points Introduce practical ways of working that improve cross-functional coordination without unnecessary complexity Translate lessons from launches and initiatives into better ways of operating going forward Help lay the foundation for a scalable business operations capability over time What Success Looks Like Product development and launch timelines feel clear, coordinated, and easier for teams to execute against Cross-functional partners trust this role’s judgment and view the individual as a valued thought partner Teams collaborate more smoothly across product, marketing, digital, and operations Product launches come to market with stronger alignme...