Director, Client Services

Job Title: Director, Client Services Location: Remote, US Exemption Status: Full-time, Exempt   Who We Are Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America on their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs, and accelerate patient access to the treatments they need. With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2,000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded, and leads to better patient care. Job Summary The Senior Director, Client Services is responsible for the overall success of every program in their portfolio. This is not a relationship management role — it is a delivery ownership role. You will set the strategy, design how programs run, resource them correctly, hold the quality bar, and keep clients confident throughout the engagement. You will lead a team of CS Managers and function as the strategic and operational backbone of your customer and teams — translating client goals into clear operating plans, driving accountability across internal and external stakeholders, and ensuring the commercial health of your book of business. Duties & Responsibilities Delivery Strategy & Program Ownership Lead delivery strategy and operating plan for all programs in your portfolio, ensuring campaigns are architected to meet client goals before a single execution step begins Translate strategic objectives into executable delivery plans, team structures, timelines, and workflows Own the governance model for each account — defining meeting cadence, decision rights, escalation paths, and communication protocols at program launch Develop and maintain resourcing plans across your book of business, ensuring CS Managers and Coordinators are deployed appropriately against program complexity, phase, and client tier Get in the weeds to ensure the following are consistently completed with high quality: delivery plan and resourcing plan, governance model and meeting cadence, escalation and risk mitigation plans, standards, playbooks, and templates Review and approve all client-facing communications, presentations, and strategic deliverables before they go out — consistency, accuracy, and quality are non-negotiable Maintain oversight of program execution from planning through launch and ongoing optimization Ensure post-QBR action items are clearly defined, assigned, and completed Strategic Client Leadership & Revenue Own...