Director, Engineering

Hi, I'm Paul, VP of Engineering at Customer.io. I'm looking for an experienced engineering leader to own several of Customer.io's product development engineering teams. This is a role for someone whose primary job is business impact: you set clear goals, hold teams accountable to schedules, and personally drive complex initiatives to done. Your first mandate is a high-priority, executive-visible platform initiative — the kind of project where you'll set the direction, align the org, and carry it across the finish line yourself. If you're energized by making things happen inside an organization — not just managing the people who do — this role is for you. About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React and AI help us ship fast and scale with confidence. What We Value Execution above allLeading a team and driving impact are not the same job — yours is the second one, and the team is how you do it. You set direction, create accountability, and see initiatives through across an organization. When something must ship, you put it on your back. Engineering leaders who go deep and wideYou operate at the strategic level and stay close to the technical work. You can align executives on a roadmap and earn an engineering team's respect in the same day. You still read the code, join the incident channel, and know why the thing is late. You don't choose between vision and execution — you hold both. A healthy skepticism for "the way things are done"You bring rigor and pragmatism. Best practices matter — but never more than forward motion. You know when to build, when to buy, and when to wait. An AI-first engineering mindsetAI is central to how you build and how you lead your team to build. You've developed a real point of view on AI-native development, you can speak to it concretely, and you bring it into how your org operates. What You'll Do Own the vision, roadmap, and execution for major platform initiatives — starting with the delivery of our new billing platform, a high-visibility integration program spanning Engineering, Product, and Finance Set clear goals and delivery milestones, hold teams accountable to them, and communicate progress crisply to executive stakeholders Make build-vs-buy and sequencing decisions with conviction, and lead the team through them Mentor and develop engineering managers and senior technical leaders — with the bar that everyone on the team can articulate the impact they're driving Drive a culture of accountability, transparency, and continuous improvement across the org Leverage AI tools to accelerate team velocity and bring an AI-native perspective to how the team builds What We're Looking For 12+ years...