Director, Forward Deployed Engineering

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AIC3 AI's Forward Deployed Engineering organization sits inside some of the world's largest and most complex enterprises, turning signed contracts into production AI systems that change how those businesses operate. As Director, you will own a portfolio of our most strategic customer relationships end to end, from signature through production and into expansion, and you will lead the team of engineers who make that delivery happen.  You will be two things at once: the executive the customer trusts to tell them the truth about their program, and the leader your team trusts to give them clear direction, real support, and room to grow. You set the technical and commercial roadmap for each engagement in your portfolio, run the relationship at the C-suite level, and build, staff, and develop the team of engineers executing against that roadmap.   This is a role for someone who has run high-stakes client relationships, whether in top-tier consulting, enterprise software delivery, or technical program leadership, and who is ready to build and lead a team rather than sit inside a single account. You will operate at the executive table with the customer, go deep enough technically to catch a bad scope or a wrong estimate before it becomes a delivery risk, and build a team capable of delivering without you in the room.  Responsibilities  Portfolio leadership and delivery  Own delivery outcomes across a portfolio of strategic accounts, from signed SOW through production go-live and into expansion, coordinating Forward Deployed Engineers (FDEs), Forward Deployed Team Leads (FDTLs), Presales, and customer stakeholders against a single delivery plan per engagement. Set engagement structure across your portfolio — scope, milestones, dependencies, and value hypotheses — and hold the line on scope discipline as customer priorities shift. Run executive briefings and steering committee updates across accounts, translating delivery status and technical trade-offs into language a C-suite sponsor acts on. Own escalation management across your portfolio; when an engagement is at risk, you are the first call and the person who drives it back to green.  People management and team leadership  Manage a team of Forward Deployed resources across your portfolio, including hiring, onboarding, performance management, and career development. Allocate staffing across accounts based on account priori...