Director I Carelon Account Management - Behavioral Health - Louisiana Crisis
Anticipated End Date:2026-08-27Position Title:Director I Carelon Account Management - Behavioral Health - Louisiana CrisisJob Description:Director I Carelon Account Management - Behavioral Health - Louisiana CrisisLocation: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Candidates must reside in Louisiana and be willing to commute to the Baton Rouge area as needed for state engagement.Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Director I Carelon Account Management is responsible for directing account management retention activities for Carelon within an assigned book of business, including a behavioral health crisis contract supporting the Louisiana Department of Health (LDH) Office of Behavioral Health (OBH). This role supports the statewide Crisis Hub, which connects eligible individuals experiencing a behavioral health crisis to appropriate community-based care through triage, referral, and dispatch to available crisis services.How you will make an impact:Provides leadership and strategic direction to ensure book of business meets profitability standards while supporting successful delivery of the Louisiana Crisis Hub contract.Develops strategies to achieve assigned retention and upsell goals and strengthens relationships with state, parish, provider, and community stakeholders.Provides input to product development teams to develop new products and deliver them to market constituents, incorporating behavioral health crisis-system and stakeholder needs.Acts as a thought leader and innovator on behalf of the client, who is driving significant growth and evolution of their crisis system of care.Supports ongoing development of proprietary software provided to the client and providers as part of contract scope; leads discussions between client and internal experts to deliver additional solutions as part of contract scope (data teams, Provider Quality teams, software development teams).Consults with providers and stakeholders throughout Louisiana to further promote the client’s goals and objectives for the crisis system of care Supports a local leadership team who act as additional contacts and resources for the client. This includes a team of remote outreach personnel embedded within communities around the state who engage actively in their communities with stakeholders and providers to troubleshoot and support clear communication of client’s objectives.Collaborates with Functional L...