Director of Account Management
About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com. Job/Role Description: The Director of Account Management will lead and build the account management function that drives growth for Jaan Health’s client relationships, including medical groups and network partners. This is a critical, commercially oriented, revenue-driving role. The Director of Account Management will work cross-functionally with the Marketing/Sales/Delivery/Solutions/Product teams to deliver client results and revenue growth. The Director will be a player-coach, taking accountability for priority accounts directly while also building and leading a team of Account Managers to drive growth across the entire client portfolio. This is a high-impact, high-visibility role at a pivotal moment in Jaan Health’s growth. Key Responsibilities: Take accountability to drive revenue growth across existing clients to achieve the Company’s revenue targets. Own the end-to-end client relationship for a portfolio of medical groups and networks — driving adoption, satisfaction, retention, and revenue expansion Lead and develop the account management team, setting direction, building processes, and coaching toward high performance. Serve as the executive escalation point for client issues, resolving complex challenges with urgency and professionalism. Partner with Sales on renewal and upsell opportunities, contributing to revenue growth and contract expansion. Oversee new client onboarding and launch processes, ensuring clients go live on time and achieve early milestones. Collaborate with Product and Clinical teams to surface client feedback, advocate for platform improvements, and close experience gaps. Build scalable account management playbooks, QBR frameworks, and success metrics that can grow with the business. Monitor account health across the portfolio using data and proactive engagement to mitigate churn risk. Requirements: 10+ years of account management or client success experience, preferably in healthcare services, health IT, or a value-based care setting. 5+ years of leadership experience building and driving...