Director of Business & People Operations

Omniscient is an organic growth agency that builds revenue-focused organic growth systems for B2B software companies — optimized for both search engines and generative AI.

We pride ourselves on being lean, agile, and experimental. Our team thrives on R&D and innovation, always exploring the smartest ways to deliver exceptional results. We believe in a culture of building and shipping — whether it’s client deliverables, new services, or internal tools that keep us ahead of the game.

If you’re looking for a role where you’ll tackle challenging problems, work with ambitious brands, and help shape the future of organic growth, let’s talk.

Learn about the principles https://beomniscient.com/principles/ that drive how we work and build a company.

ABOUT THIS ROLE

We're hiring a Director of Business & People Operations to own the company’s operating infrastructure. That includes utilization and capacity planning, workforce planning, the operational inputs to margin, the delivery operating system, people operations, tool governance, and the AI systems that will run much of it on autopilot.

What you’ll walk into: We’re a bootstrapped, profitable 30-person agency on track for 76% revenue growth in 2026 and targeting 60% growth in 2027. We need an experienced operator to diagnose gaps, bring rigor, build systems, and fully own the function as we scale.

You'll report to the CEO, join the leadership team, and manage a Senior Recruiter and Business Operations Manager. You'll collaborate closely with the Financial Controller, Chief Growth Officer, Chief Customer Officer, and Client Success Directors.

AI is not a side project. We use ourselves as our own test client for AI-first workflows, and we expect this function to run on systems you build rather than hours people spend. We're looking for someone who has already done this inside an organization, not someone who has only explored or tinkered with it. More on that below.

We require this role to be based in US Easte...