Director of Customer Success

A FOUNDATIONAL COMPANY

Rilla builds the leading conversation intelligence software for offline commerce. Salespeople talk, our mobile app records the conversation, and our AI transcribes and analyzes it to make them better at their jobs. We’re bringing the technology of the 21st century’s most innovative companies to the more than 10 million salespeople who work face to face.

We’ve grown from zero to $55M+ in ARR in four years, and we’re profitable. We sell to enterprises like The Home Depot, KKR, Neighborly, and PulteGroup. We’re backed by Google Ventures, Bessemer Venture Partners, Crew Capital, and Broom Ventures.

We hire people with high agency and high urgency. We’re in-office because the best work happens when ambitious people are in the same room.

WHO YOU ARE

- A customer obsessive. You deeply care about delighting customers and solving their pains, not about vanity metrics.

- An infinite learner. You’re always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort.

- A team player. You love giving and receiving feedback, and learning and growing as a team.

- Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. You’re excited by the unconventional.

- Extremely focused. You practice extreme focus in everything you do. You’re always prioritizing your time and resources for maximum efficiency.

Our operating principle is that we try to run Rilla like a high speed reinforcement learner: a machine learning algorithm that plays a game a million times over and becomes invincible in a short amount of time.

THE ROLE

This role is for an exceptional individual contributor who’s ready to make the leap into leadership. Someone who’s been the best CSM, account manager, or success-minded seller in the room. The one at the top of the leaderboard, who renews and expands the accounts everyone else gives up on, and who is now h...