Director of Engagement & Retention

About Ansible Health

At Ansible Health, a diverse mix of clinicians, engineers, and healthcare executives share a common vision: transforming how healthcare is delivered for patients with chronic diseases. We are a venture-backed, physician-led virtual medical group that unites talent from Columbia, Johns Hopkins, Google, Amazon, and other top institutions to revolutionize care for patients with COPD, CHF, and other chronic cardiac and pulmonary conditions.

We combine digital theranostics with expert human care to enable holistic management of chronic disease where it matters most: in patients' homes and communities. Our mission is to empower our patients to live longer, healthier, and more fulfilling lives. Meaningful patient-centered outcomes include reduction of emergency department visits, hospital admissions, and death.

Our track record speaks for itself: 90% of patients love our program, 82% report improved symptoms, a 103% increase in physical fitness, and a 45% decrease in ER usage and hospitalization.

Position Summary

The Director of Engagement & Retention is a senior leadership role responsible for designing, executing, and optimizing the strategies that keep patients actively enrolled, deeply engaged, and achieving meaningful health outcomes within Ansible Health's virtual care programs. This leader will own the full patient lifecycle from onboarding through long-term retention, leveraging data analytics, behavioral science, and cross-functional collaboration to reduce churn, increase program adherence, and maximize the clinical and financial value delivered to patients and the organization.

This is a high-impact role at the intersection of operations, clinical care, product, and data — ideal for a strategic operator who is passionate about chronic disease management and understands that sustained patient engagement is the linchpin of value-based care.

Key Responsibilities

Engagement & Retention Strategy

▸ Own the end-to-end patient engagement...