Director of Finance & Billing Operations

We are seeking our first Director, Finance & Billing Operations to join Rockbot, bringing a passion for operational excellence, systems design, and scalable revenue infrastructure. As Rockbot continues transforming how revenue flows through the business with Salesforce, MuleSoft, and Ironclad, this role will play a critical role in connecting the dots behind the scenes. You’ll help translate contracts, orders, and customer activity into accurate billing, collections, and revenue reporting. This role is ideal for someone who is a natural builder, enjoys solving complex operational challenges, and takes pride in creating scalable systems that make life easier for both customers and internal teams. You’ll inherit a billing environment supporting more than 12,000 customers across SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products. You’ll have the opportunity to bring structure, automation, and operational excellence to a function undergoing meaningful transformation. You Will: Lead Billing & Accounts Receivable Operations Own end-to-end billing, invoicing, collections, and payment reconciliation across all customer segments and revenue streams. Manage billing operations for SaaS subscriptions, usage-based services, enterprise contracts, hardware, professional services, and advertising products. Establish scalable billing policies, controls, workflows, and documentation. Drive collections performance, cash flow optimization, and DSO improvement. Partner with Accounting on month-end close, reconciliations, revenue reporting, and audit support. Manage Avalara sales tax compliance and exemption processing. Own billing support operations, identify recurring issues, and drive long-term process improvements. Design and Improve Quote-to-Cash Processes Partner closely with Sales, RevOps, Finance, GTM Systems, and Engineering to refine billing processes as upstream systems mature. Define billing triggers, operational handoffs, and data requirements that support accurate invoicing and reporting. Identify and resolve data quality issues that create downstream billing and collections challenges. Improve workflows supporting complex customer structures, including enterprise, government, education, multi-location, and franchise-style accounts. Continuously evaluate opportunities to improve automation, scalability, and operational efficiency. Own and Optimize NetSuite NetSuite is Rockbot’s system of record for billing, accounts receivable, and revenue reporting. You will serve as the primary business owner and subject matter expert. Configure and maintain billing workflows, invoice templates, payment terms, revenue schedules, saved searches, dashboards, and automation. Design solutions for complex billing scenarios, including: SaaS subscriptions Consumption and usage-based billing Hardware and inventory-related billing Professional services Enterprise PO-based contracts Multi-element a...