Director of Financial Operations
About Remodel Health We are Remodel Health, the health benefits platform that revolutionizes health benefits for organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family. We were founded on faith-based principles and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes. Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. earn more about who we are here! Position Summary Remodel Health is seeking a strategic, operationally minded, and highly analytical Director of Financial Operations to lead and scale the organization’s Financial Operations function. This leader will oversee the integrity, scalability, compliance, and performance of all premium payment, billing, carrier payment, banking, and financial operational workflows across the organization. The Director of Financial Operations will serve as the senior operational leader responsible for building sustainable financial processes, strengthening internal controls, driving automation initiatives, and developing a high-performing Financial Operations team. This role requires a leader who can operate both strategically and tactically, partnering cross-functionally with Product, Engineering, Customer Success, Advisement, Launch, Finance, and Executive Leadership to improve operational outcomes and customer experience. The ideal candidate is highly organized, systems-oriented, process-minded, technically savvy, and passionate about operational excellence and team development. Key Responsibilities 1. Financial Operations Strategy & Leadership Lead and develop the Financial Operations department, including Managers, Senior Specialists, and Specialists. Establish department vision, goals, KPIs, and operational standards aligned with company objectives. Build scalable operational frameworks to support organizational growth and evolving product offerings. Partner with executive leadership to drive strategic operational initiatives and organizational efficiencies. Create a culture of accountability, continuous improvement, customer care, and operational excellence. 2. Billing & Premium Payment Operations Oversee all customer billing and premium payment operations to ensure accuracy, timeliness, and compliance. Ensure successful execution of: carrier premium payments ACH processing invoice generation payment reconciliations banking workflows payment exception handling Develop operational controls and escalation frameworks to minimize...