Director of IT Architecture - Technical Account Management - Remote

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

Job Posting Title

Director of IT Architecture - Technical Account Management - Remote

Job Description

The Director, Technical Account Management is responsible for leading Prime Therapeutics' Technical Account Management (TAM) function and establishing a world-class IT Client Success capability that strengthens strategic client relationships, improves client outcomes, and serves as the primary technology interface between Prime and its clients.

This role leads a team of Technical Account Managers who provide ongoing technology relationship management, technical advisory services, and cross-functional coordination for Prime's strategic clients. The Director partners closely with Account Management, Sales, Implementations, Business, and supporting Information Technology areas to ensure Prime delivers consistent, proactive, and high-value client experience throughout the entire client lifecycle.

The Director is accountable for defining and operationalizing the TAM vision, service portfolio, engagement model, governance processes, and client success measures. The role serves as a champion for clients, helping ensure client priorities, modernization roadmaps, technical requirements, and strategic objectives are effectively connected to Prime's business capabilities, platforms, and technology investments.

Responsibilities

• Provide leadership, direction, coaching, mentoring, and performance management for Technical Account Management staff.
• Define and execute the strategic vision, operating model, service portfolio, engagement framework, and roadmap for the Technical Account Management function.
• Establish and maintain trusted relationships with strategic client technology leaders and stakeholders.
• Serve as the technical leadership escalation point for client-facing technology issues, risks, priorities, and strategic opportunities.
• Develop and maintain technical account management standards, processes, governance models, tools, metrics, and service level expectations.
• Partner with Account Management, Sales, Implementations, Information Security, Business and supporting IT areas to align client needs with enterprise capabilities and technology strategy.
• Facilitate ongoing client engagement activities including technology reviews, roadmap discussions, architecture conversations, modernization planning, implementation readiness reviews, and executive briefings.
• Ensure client priorities, technical requirements, strategic initiatives, and modernization needs are effectively represented within Prime planning and prioritization processes.
• Lead development of repeatable frameworks for client technology engagement, technical advisory services, client journey management, and modernization planning.
• Facilitate...