Director of Operations Services

Director of Operations Services - Full-Time - Not Hybrid or Remote (50 - 70% travel to restaurant locations) MUST HAVE VALID DRIVER'S LICENSE, AUTO INSURANCE AND RELIABLE TRANSPORTATION. Reports To: Chief Executive Officer Position Summary The Director of Operations Services is responsible for developing, implementing, and maintaining the operational systems, training programs, standards, communications, and support resources that drive consistent execution across all restaurants. This position serves as a key partner to Area Directors and General Managers by providing operational expertise, training support, project leadership, and continuous improvement initiatives. The role functions as the organization's central resource for operational excellence, ensuring restaurants have the tools, training, processes, and support necessary to deliver exceptional guest experiences and achieve financial objectives. Essential Duties and Responsibilities Training and Development Develop, maintain, and continuously improve all management and hourly training programs. Design onboarding programs for General Managers, Assistant Managers, and key restaurant positions. Coordinate and facilitate management training workshops and development programs. Lead training efforts for new menu introductions, operational initiatives, and company rollouts. Partner with Human Resources on leadership development and succession planning initiatives. Develop training calendars and implementation schedules. Measure training effectiveness and identify opportunities for improvement. Maintain all training materials, manuals, videos, and support resources. Standard Operating Procedures Serve as the owner of all operational standards and procedures. Develop and maintain the Operations Manual. Create and update Standard Operating Procedures (SOPs) for all restaurant functions. Ensure operational documentation remains current and reflects best practices. Develop job aids, checklists, guides, and execution tools for restaurant teams. Standardize processes across all locations to improve consistency and efficiency.   Restaurant Support Services Provide operational support to Area Directors and General Managers. Assist restaurants with implementation of new initiatives and programs. Support restaurants during management transitions. Serve as a field resource for operational challenges and problem solving. Conduct restaurant visits to assess execution and identify opportunities. Coordinate support resources during periods of operational need. Assist with new store openings, relocations, remodels, and major projects. Operational Excellence Lead continuous improvement initiatives across the organization. Identify opportunities to improve efficiency, simplify processes, and reduce operational complexity. Develop and maintain operational scorecards and assessment tools. Conduct operational audits and evaluations. Analyze trends and recommend improvements to systems and procedures. Benchma...