Director of Revenue Operations

TITLE: Director of Revenue Operations REPORTING TO: CoFounder/CRO LOCATION: Marina del Rey, CA (Onsite Monday - Friday) Who The Flip Is Flip? Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month. We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day. Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK. What You’ll Do Flip has scaled quickly by being scrappy, pragmatic, and execution-focused. Our GTM and revenue systems were built to help us move fast and get to where we are today. Now, we’re ready for the next chapter. We’re looking for a Director of Revenue Operations who enjoys rolling up their sleeves, operating autonomously, and taking something that works and making it truly scalable. This role is for someone who doesn’t wait for a roadmap. You’ll proactively design, evolve, and operate the systems that power our GTM engine—often before the organization realizes a change is needed. Your job is to make revenue mechanics feel invisible to the rest of the company by anticipating issues, eliminating friction, and turning GTM data and analytics into a tailwind rather than a headwind. Current GTM Stack Our current stack reflects a scrappy, build-what-we-need approach and is used end-to-end — from lead intake through billing and revenue reporting: HubSpot (current CRM / GTM system of record) Matillion Omni SQL-based analytics and transformations This stack is not sacred, and you’ll have full latitude to evolve or rethink it over time. That said, you should be comfortable operating in this type of environment on day one. If working close to systems like this — understanding how data flows from lead to deal to billing — isn’t something you enjoy or feel confident doing, this is probably not the right role. Your Core Responsibilities Own the end-to-end revenue operating system: Lead → Deal → Contract → Billing → Reporting Act as the autonomous owner of GTM mechanics across Sales and Customer Success Own the GTM system of record (currently HubSpot), with permission and expectation to challenge, evolve, or replace tools as needed Ensure contracts and sold line items translate cleanly into billable revenue Partner with Finance to deliver clean, system-driven invoicing and revenue visibility Own forecasting inputs, pipeline hygiene, and GTM data integrity Partner wit...