Director of SRE (FTE)

About Intus Care:

Intus Care is a leader in innovative, data-driven healthcare solutions focused on enabling value-based care organizations. We are building a modern, cloud-native EMR platform purpose-built for PACE & value-based care organizations, designed from the ground up around scalability, interoperability, analytics, and operational efficiency. Data sits at the center of everything we do — from clinical decision support and quality outcomes reporting to payer analytics and population health insights.

Role Overview:

As Director of Site Reliability Engineering, you will own the reliability, availability, and operational excellence of Intus Care's entire product and platform portfolio. You will lead a blended organization that includes a managed SRE services team, an internal QA team, and a growing internal SRE capability — with full accountability for outcomes across all three. You will define the SRE strategy and roadmap, establish SLA and SLO frameworks across all products, design and own Intus Care's incident management process, and build the observability and release gate infrastructure that engineering teams depend on to ship safely and confidently.

This role requires a leader who combines deep SRE and infrastructure expertise with strong operational management skills and the ability to influence engineering culture across multiple teams. You will partner closely with Engineering, Security, and Product leadership, and serve as the primary voice of reliability in cross-functional forums. This is a rare opportunity to build a reliability function from the ground up in a high-stakes healthcare environment where the work directly impacts patient care.

Key Responsibilities:

· Own and execute the SRE strategy and multi-quarter roadmap across reliability, observability, incident management, QA maturity, and release engineering.

· Define, measure, and continuously improve SLAs, SLOs, error budgets, uptime, performance, and operational health metrics...